- 20 percent of them get same-day or next-day appointments — and more than half receive appointments within a one-week window.
- Patients prefer choosing their own appointment time, rather than working with someone over the phone and being given a time.
- By receiving confirmation and reminder messages the way they want (text, voice or email), patients are up to 5 times more likely to show up for their scheduled appointment.
MEDICAL PRACTICE INSIDER – (January 26, 2015) – We’ve all seen the dire predictions that the U.S. will have a doctor shortage of about 130,000 physicians by 2025. But is that really the case when you factor in under-capacity? Physician practices have considerably higher no-show rates than many other businesses, whether it’s airline travel or car repairs. A recent MGMA study found that even well run practices have a daily average of 12 percent no-shows and last-minute cancellations. Some practices actually experience a whopping 50 percent rate. The main culprit is lead-time. Statistics reveal that no-shows for same-day appointments are about half the no-show rate for appointments made three weeks in advance. That’s why many practices are turning to cloud-based appointment and scheduling technology. When patients don’t show, they’re quickly replaced by others clamoring to be seen. This flexibility is ideal for Millennial-age patients, who show far less loyalty to a single primary care physician than older patients. A recent study by Truven Health Analytics found that millennials are 24 percent less likely to have a regular PCP than are Boomer-age patients. For these younger healthcare consumers, convenience is king — and they’re perfectly comfortable scheduling a same-day appointment on their smartphones. Boomers, on the other hand, are far more likely to take the traditional route: calling a medical practice to see about physician availability. This creates the long lead-times for appointments, which increases the likelihood of cancellations and no-shows. Patients who use cloud-based scheduling tools are seen much faster and have higher show rates. Consider: