In the News

Five Things Health Care Professionals Can Learn From Other Industries

Forbes, July 25, 2017 – Chris Lukasiak – Great business development is behind some of the most successful companies in the world. In its most basic form, this means building great relationships and partnerships that drive growth, push innovation and provide long-term value. Customer-focused industries like retail, hospitality, travel and other service-based fields have made […]

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How consumerism is driving orthopedic groups to improve patient access

Becker’s Orthopedic Review, June 15, 2017 – Sanju Pratap – Consumerism is creating demand for self-service in healthcare. Patients are intuitively seeking ways to engage online when and where it best suits them. The growth of this trend can largely be attributed to the fact that most other industries are already a step ahead of […]

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Lessons From A Health IT Innovator

Health IT Outcomes, May 30, 2017 – Tom Cox – This scenario probably sounds familiar: a team member has a great idea for reducing patient wait times, enhancing outcomes or otherwise improving your business. You decide to hand off the idea to a senior project manager to explore and implement. Initial progress is made, and […]

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How a Digitally Connected Network Improves Specialty Referrals

Electronic Health Reporter, May 5, 2017 – Chris Lukasiak – In the U.S., more than a third of patients are referred to a specialist each year, and specialist visits constitute more than half of outpatient visits. Referrals are the link that make this connection between primary and specialty care. From 1999 through 2009 alone, the absolute […]

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Experian Health and MyHealthDirect team up to improve practice workflow with cloud-based patient scheduling across healthcare networks

FRANKLIN, Tenn., April 20, 2017 /PRNewswire/ — Reducing patient wait time for appointments not only lessens the potential for harm to patients, but can also lower healthcare costs by making better use of skilled staff time and resources. To that end, Experian Health, the healthcare industry leader for automating, integrating and transforming the front and back […]

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4 Care Coordination Strategies to Drive Change

Electronic Health Reporter, March 1, 2017 – Andy Ridinger – Despite much of the uncertainty facing the future of the health care industry, the shift to value-based care is not going to go away. Regardless of what new laws may decide, organizations need care coordination tools now more than ever to be successful. Doctors and hospital […]

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Outmigration Can Be Solved

Health IT Outcomes, Feb. 27, 2017 – Chris Lukasiak – With the shift to value-based care, building a preferred network of high quality providers is increasingly a top priority for leading healthcare organizations. Building meaningful connections across a network of disparate providers, however, is a tremendous challenge. Ultimately, the success of any network is only […]

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Building a preferred network: strategies for better patient access

Becker’s Health IT & CIO Review, Dec. 16, 2016 – Christian Brown – Every ACO and at-risk organization in the country is trying to build a preferred network of high quality providers. The biggest challenge facing these organizations is how to connect their network in a meaningful way. As the payment model continues to evolve, […]

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The last mile in population health

Becker’s Health IT & CIO Review, Nov. 28, 2016 – Chris Lukasiak – A focus on population health has been a key factor for many organizations trying to reduce costs. In fact, a study by HIMSS shows that 81% of providers currently employ initiatives to intervene with at-risk patients. One of the most effective strategies leverages […]

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Vanderbilt Bone and Joint and MyHealthDirect Partner to Enhance Patient Access

NASHVILLE, Tenn., Oct. 27, 2016 /PRNewswire/ — Vanderbilt Bone and Joint (VBJ), a full service orthopedic clinic that is part of Vanderbilt University Medical Center (VUMC), and MyHealthDirect, a leading provider in patient access solutions, announced a new partnership today to provide patients the ability to schedule online with VBJ physicians. Under this new partnership, MyHealthDirect […]

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Matching patients with the right provider

Health IT Outcomes, Sept. 30, 2016 – Sanju Pratap – To arrive in Chicago in time for a 1 p.m. meeting on Tuesday, planning your trip is simple. Check your preferred airline’s website and book the flight that best suits your travel needs. Some may first visit a site like Kayak.com to cross-check multiple sites […]

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7 ways to improve employees’ technology adoption

Written by Jason Kressel, SVP Product and Account Management, MyHealthDirect | August 17, 2016 The same cycle is playing out over and over again at hospitals and healthcare organizations across the country. An email from a senior executive is sent to employees describing a new technology solution that will soon be implemented across the business, […]

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MyHealthDirect Announces a First-of-Its-Kind Healthcare Scheduling Integration with Microsoft Office 365

NASHVILLE, Tenn., Aug. 9, 2016 /PRNewswire/ — MyHealthDirect today introduced a real-time scheduling integration with Microsoft Office 365. With this technology, more than 1.2 billion users and 100 million app users will now be able to directly incorporate medical appointments into their Microsoft Office 365 calendars. The introduction of this convenience reflects MyHealthDirect’s mission to […]

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The Financial Impact of Losing Patient Referrals

Written by Lance Fusacchia, CFO, MyHealthDirect | July 8, 2016 Today’s referral process suffers from an array of challenges that often make it difficult for patients to obtain the care they need. Given that an increasing number of patients are scheduling their appointments on their own, it is no wonder that one-third of patients never […]

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MyHealthDirect Achieves HITRUST CSF Certification to Meet Key Healthcare Security and Privacy Regulations

Receipt of certification status for the second time reflects company’s continued commitment to secure patient access Nashville, TN – May 4, 2016– MyHealthDirect announced today that the company has achieved HITRUST CSF Certification for a second time. Following an extensive assessment, HITRUST certification ensures technology organizations meet key security, privacy and regulatory guidelines. In 2014, MyHealthDirect […]

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5 things your data should tell you

Written by Matt Berns, Data Scientist, MyHealthDirect  | April 22, 2016 Walk into any health system board meeting and you are bound to hear the conversation turn to “data.” There is no bigger trend in healthcare right now. Massive investment is flowing into the collection and storage of data with databases of information to be […]

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4 Ways to Fix Referral Management

Written by Jason Kressel, SVP Product and Account Management, MyHealthDirect | March 09, 2016 Today’s referral process makes it difficult for patients to get the care they need. Of the one third of patients that receive a referral, 20% to 40% do not follow through. There are also additional challenges such as the lack of […]

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MyHealthDirect Reveals How Smart Technology is Reducing Patient Readmissions at HIMSS16

Hosted on Microsoft Azure, MyHealthDirect to Discuss How Safe and Secure Referral and Scheduling Advancements are Improving Patient Outcomes and Minimizing Readmissions MyHealthDirect, the Nashville based, healthcare technology and services firm that provides referral management and online scheduling solutions in more than 28 states, today announced an updated model for increasing referral completion rates to over […]

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Changing risk model requires new engagement strategies

Written by Jason Kressel, Senior Vice President of Products and Services, MyHealthDirect | November 13, 2015 In the fee-for-service world, the relationship between payers and providers has primarily been transactional. Payers contract providers, providers submit claims, and payers adjudicate and pay those claims. Patients are left to fend for themselves and be their own advocates in a […]

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Healthgrades Strengthens its Digital Platform with Enhanced Appointment Scheduling Capabilities in Partnership with MyHealthDirect

New Integrated Capabilities Expand Healthgrades Services to Hospitals and Health Systems for Enhanced Patient Access, Online Appointment Scheduling and Referral Management Solutions November 4, 2015 – Healthgrades, the leading online resource for comprehensive information about physicians and hospitals, today announced the expansion of its online appointment scheduling capabilities for hospitals, health systems and providers. Building […]

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Greater Efficiency Can Solve The Physician Shortage Problem

The Association of American Medical Colleges (AAMC) warns the U.S. will have a shortfall of about 130,000 physicians by 2025. Many healthcare leaders are urgently calling for a nationwide effort to recruit and educate doctors as it takes a minimum of seven years to fully train a physician. But there’s another way to solve the […]

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Have a heart: It’s time for automated scheduling

Each year there are about 1 million hospitalizations for congestive heart failure (CHF) in the U.S. This means the healthcare system faces millions of dollars in extra care and lost Medicare reimbursements if those 83,000+ people a month return to the hospital with 30 days. To track monthly CHF discharges, health systems need to keep […]

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Traditional scheduling: A new patient bottleneck

Online self-scheduling is now commonplace in many industries. You can schedule an appointment with an admissions counselor at Columbia University, book a truck rental at Penske and arrange a broker appointment at Charles Schwab. Yet the healthcare field is lagging far behind these pacesetters. PwC’s Health Research Institute has found that more than half of […]

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Digital Patient Engagement Tools Improve Adherence

By Tom Cox, CEO Patient engagement is one of the pillars of population health management and value-based care, but traditional, print-heavy attempts at engagement have failed. That’s because an estimated 90 million adults have low health literacy, and printed brochures and flyers are often lengthy and confuse them with a lot of medical jargon. That […]

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Efficiency in Healthcare Delivery

The impact of online scheduling is explored By Tom Cox, MyHealthDirect CEO CEO PERSPECTIVE Providers want to spend their time providing great care to their patients. Unfortunately, operating inefficiencies can keep them from their mission. Some studies cite that administration takes up 30% of their work day. Fortunately, the healthcare industry is now starting to […]

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The Cloud Boosts Practice Capacity

Online Scheduling Can Increase Patient Flow And Care By Tom Cox, CEO Self-scheduling has revolutionized many industries, but healthcare is late to the party. For more than a decade, Fandango customers have been able to reserve movie ticket online – and now it’s used by about 30 million consumers each month. Likewise, millions of people […]

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The Financial Imperative for Data-Driven Digital Scheduling

The Association of American Medical Colleges (AAMC) recently commissioned a study that concluded that there will be a physician shortage of up to 90,000 physicians by 2025. The cost of training that many physicians in a decade would place a huge burden on our already financially strained healthcare system. But what if the problem extends […]

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NBJ announces 2015 Best Places to Work finalists

The Nashville Business Journal is excited to announce the Best Places to Work finalists for 2015. Employees of nominated companies were asked to complete an online survey conducted by Quantum Workplace. The employee survey measures 10 key engagement categories, including team effectiveness, trust in senior leaders and manager effectiveness. Responses from each question of each […]

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Backus Hospital and MyHealthDirect Improve Access to Care for Patients

Backus Ensures Patients Leave Hospital with Appointments in Hand NASHVILLE, Tenn. — (BUSINESS WIRE) — Since 2010, Backus has used MyHealthDirect’s access solutions to book follow-up appointments online with community-based providers for patients leaving their emergency department in Norwich, CT. This year, Backus partnered with MyHealthDirect to bring scheduling to their inpatient units and a […]

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One Way to Solve the No-Show Problem

MEDICAL PRACTICE INSIDER – (January 26, 2015) – We’ve all seen the dire predictions that the U.S. will have a doctor shortage of about 130,000 physicians by 2025. But is that really the case when you factor in under-capacity? Physician practices have considerably higher no-show rates than many other businesses, whether it’s airline travel or […]

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How MyHealthDirect Achieved HITRUST Certification

Healthcare organizations of all sizes work diligently to ensure that they remain HIPAA-compliant while also providing high-quality patient care. There are security, privacy, and regulatory guidelines that must be adhered to, and implemented in with ever-evolving technology. The process is hardly easy, but is one that is crucial to protecting patients’ protected health information (PHI). […]

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MyHealthDirect Achieves HITRUST Certification, Demonstrating Commitment to Secure Patient Access

NASHVILLE, TN – MyHealthDirect is the first patient access solutions organization to achieve HITRUST’s HIPAA-compliant security certification.  HITRUST certifies technology organizations through a multi-year evaluation process, ensuring they meet strict security, privacy and regulatory guidelines set forth in the Common Security Framework. As consumers and the healthcare industry continue to leverage cutting-edge technology to access […]

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MyHealthDirect Raises $8 Million in Additional Capital to Further Scale its Patient Access Solutions

NASHVILLE, TN – (October 6, 2014) – MyHealthDirect announced today its next round of growth funding to continue rapid expansion of its patient access solutions. Current partners, Chrysalis Ventures and Arboretum Ventures provided equity funding, and new partner, Ares Capital Corporation (NASDAQ:ARCC), provided a senior credit facility to support growth. In its mission to improve […]

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WellCare And MyHealthDirect Make It Easier And More Convenient To Schedule Doctors’ Appointments In Georgia

Initiative Designed to Improve Quality of Care and Drive Cost Savings  Tampa, Fla. (March 10, 2014) — WellCare Health Plans, Inc. (NYSE: WCG) today announced that it is working with MyHealthDirect to make scheduling doctors’ appointments easier and more convenient for its members and health care providers in Georgia. WellCare Medicaid and Medicare Advantage members […]

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MyHealthDirect featured on Bloomberg TV, January 6, 2014

Jan. 6 (Bloomberg) — Chrysalis Ventures Chairman and Managing Director David Jones discusses technology and health care on Bloomberg Television’s “In The Loop.” (Source: Bloomberg). http://www.bloomberg.com/video/health-care-there-s-an-app-for-that-j3SRV31XSPye5x2wItnu4Q.html    

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VIDEO: Working Together to Reduce Avoidable ED Visits in Milwaukee

The Wisconsin Collaborative for Healthcare Quality is an Aligning Forces for Quality alliance and a partner in the Milwaukee Health Care Partnership’s Emergency Department Care Coordination Initiative—a community effort that uses care coordination and health IT to connect Medicaid and uninsured patients who visit the ED with a primary medical home. Video credit to Robert […]

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MyHealthDirect Appoints Tom Cox to CEO Former Healthways COO Adds National Industry and Network Expertise

July 9, 2012 — MyHealthDirect, the nation’s first and only healthcare scheduling exchange, announced today that its board of directors has appointed Tom Cox, a current MyHealthDirect board member, to the role of Chief Executive Officer, effective August 1, 2012.  Cox will replace MyHealthDirect founder Jay Mason, who will remain with the company and continue […]

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Amerigroup Maryland Members Increase Use of Wellness Services through MyHealthDirect

Brookfield, WI – February 26, 2013 – MyHealthDirect today announced it has contracted with Amerigroup Community Care of Maryland (Amerigroup Maryland) to develop on-line scheduling with the company’s network providers to improve access to wellness care for Amerigroup Maryland members. Data has shown that the members obtaining well-care appointments through Amerigroup Maryland’s on-line scheduling connectivity […]

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MyHealthDirect Strengthens Board of Directors, Wins HHS Innovation Award

Brookfield, WI—June 19, 2012 — MyHealthDirect, the nation’s first and only healthcare scheduling exchange, announces the addition of two health industry veterans, Tom Cox and Jacque Sokolov, MD, to the company’s Board of Directors. This announcement comes as the Company was awarded first place on June 5th at the “Discharge Follow-Up Appointment Challenge” sponsored by the […]

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VIDEO: Backus Hospital in Norwich, CT Advances Patient Access Online

The William W. Backus Hospital in Norwich, Connecticut advances patient access solutions. More detail here.  Backus Hospital has used MyHealthDirect since 2009 to provide more timely and ongoing care for patients, and reduce visits to the emergency room. Kathryn Lord, director of The Edward and Mary Lord Foundation, presented the first of two checks to […]

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